Application Developer

Ahmed Abdul Shakour

Senior application engineer and university lecturer based in Baghdad. Eight years of building software across telecom and academia — from IVR platforms to enterprise web systems, with a focus on performance, security and Arabic-first user experiences.

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Baghdad, Iraq
12+ years experience
M.Sc. Computer Science
Ahmed Abdul Shakour
Experience

Senior Programmer

Centeral Bank of Iraq

Nov 2021 — Present

I worked on several applications within the Central Bank of Iraq, as well as applications related to the financial and security sectors.

Senior Application Engineer

Middle East Telecommunications Company (METCO)

Jan 2020 — Nov 2021

Leading development of enterprise systems — attendance, warehouse, payments and appraisal — and Avaya voice platforms serving Zain Iraq's customer base.

Lecturer — Graphics

University of Baghdad · College of Science

Jul 2019 — Nov 2021

Teaching Computer Graphics to 3rd & 4th year students and mentoring seniors through graduation projects in AI, mobile, and web development.

Software Engineer

Middle East Telecommunications Company (METCO)

Jan 2015 — Dec 2019

Built IVR, Agent Map, Chat Decoder, CDR, Dynamic Announcements and 10 automated services for Zain Iraq's contact center.

Lab Assistant — Data Structures

University of Baghdad · College of Science

Jan 2019 — Jul 2019

Supported 2nd-year students through practical data-structure exercises and algorithmic problem solving.

IT Support Engineer

Elsuhd Net Ltd. Company

Nov 2014 — Dec 2014

Network infrastructure support and end-user troubleshooting — received two appreciation letters during tenure.

Lab Assistant — Graphics

University of Baghdad · College of Science

Oct 2014 — Jan 2015

Assisted 3rd-year students with Computer Graphics lab sessions and practical assignments.

Projects

Selected Work

Enterprise Systems

Zain Iraq

IVR Platform

Interactive voice response for subscriber self-service.

Zain Iraq

Agent Map

Real-time call-center agent status and routing visualization.

Zain Iraq

Chat Decoder

Transcript parsing and analytics for customer conversations.

Zain Iraq

CDR System

Call detail record ingestion and reporting pipeline.

Zain Iraq

10 Automated Services

Suite of self-service voice workflows handling recurring subscriber requests.

Zain Iraq

Dynamic Announcements

Runtime-configurable announcement layer over the IVR tree.

METCO

Attendance System

Employee attendance tracking with reporting and leave management.

METCO

Warehouse System

Inventory management, item movement and stock-level alerts.

METCO

Payment System

Internal payment processing with reconciliation and audit trail.

METCO

Appraisal System

Performance evaluation workflow for staff reviews.

METCO

Logout Bot (Telegram)

Telegram bot integrated with attendance to automate end-of-shift logouts.

Private

6 Private Applications

Custom software built for private clients — scope under NDA.

Supervised Graduation Projects

2019 — 2020

Employees Excuses

Hiba Hussein & Taqwa Reyas

2019 — 2020

PassPool

Alaa Walid & Shahid Mahdi

2019 — 2020

Breast Cancer Detection

Murtadha Talab

2020 — 2021

Share Knowledge

Dania Hazem

2020 — 2021

COVID-19 Tracker

Saja Manssour

2020 — 2021

Meridi Application

Abdulhusain Abdulwahab

2020 — 2021

Project Management

Asawer Dawood

Skills

Technical Expertise

Programming Languages

C#JavaScriptPython 3VB / VB.NETJavaKotlinC++

Markup & Data

HTML5XMLVoiceXMLJSON

Frameworks & Libraries

ASP.NETNode.jsAngularReactFlaskIonicJSP

APIs & Protocols

HTTPRESTfulSOAP

Databases

SQL ServerMySQLMongoDBFirebaseSQLiteMS Access

Concepts & Systems

MVCImage ProcessingCross-PlatformAvaya Voice SystemsSecurity
Education

Learning & Recognition

Academic Background

M.Sc. Computer Science

Oct 2018

University of Baghdad · College of Science · Dept. of Computer

B.Sc. Computer Science

Jul 2014

University of Baghdad · College of Science · Dept. of Computer

CS50x

2020

CS50's Introduction to Computer Science · CS50x Iraq mentorship

Letters of Appreciation

Elsuhd Net Ltd.

13 Nov 2014

Elsuhd Net Ltd.

4 Dec 2014

METCO

Jan 2019

Interests

Reading Programming Gaming Photography Football
Contact

Let's build something

Open to consulting, collaboration, teaching engagements, and interesting technical problems — especially ones involving Arabic-first UX, enterprise systems, or voice technology.

Email
aaalshakour92@gmail.com
Phone
+964 771 6090 136
Location
Baghdad, Iraq

On the Web

LinkedIn Instagram
Personal
Born: 7 Jul 1992 Blood: AB−